TPG Telecom Limited (ASX:TPG) Announces Investigation into iiNet Cyber Incident
Incident Details
TPG Telecom Limited is investigating a cyber incident involving unauthorised access to an iiNet order management system by an unknown third party. The incident was confirmed on Saturday, 16 August 2025.
Response Actions
Upon confirmation, TPG Telecom enacted its incident response plan and removed the unauthorised access. The company engaged external IT and cyber security experts to assist with the response.
Data Impact
Early investigations suggest the access was gained using stolen account credentials from one employee. Approximately 280,000 active iiNet email addresses and 20,000 active iiNet landline phone numbers were extracted. Additionally, around 10,000 iiNet user names, street addresses, phone numbers, and 1,700 modem set-up passwords were accessed. The system does not contain identity documents, credit card, or banking information.
Customer Notification
TPG Telecom apologises to impacted iiNet customers and will take immediate steps to contact them, advise on actions, and offer assistance. The company will also notify non-impacted customers to confirm they are not affected. There is no evidence of impact to broader systems or other customers.
Motley Fool contributor Lianne Eastty has no position in any of the stocks mentioned. The Motley Fool Australia's parent company Motley Fool Holdings Inc. has no position in any of the stocks mentioned. The Motley Fool Australia has no position in any of the stocks mentioned. The Motley Fool has a disclosure policy. This article contains general investment advice only (under AFSL 400691). Authorised by Scott Phillips.
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